FAQ

We are available Monday-Saturday, 8:30am-18:30pm .
Holidays may provide limited hours.

After placing the order, our products will be completed within the specified time. When the product is shipped, you will receive a tracking number that can be used to track your order.

During holidays or bad weather, the delivery time may be extended. If there is a problem with your tracking information, please call +0086 18688293159 to contact our customer experience team.

Yes, we can offer customization for differing shapes and sizes of your Cozy&Free Mattress through our authorized customizing partner.

Having your custom size ready will help us speed up your ordering process. Please call +86 18688293159 to talk with us.

We’re unable to 100% guarantee that your order will be delivered on a specific
date—occasionally a weather or operational delay could impact your delivery by
a day or so.

We recommend keeping a close eye on your order’s tracking numbers.
That said, you can rest assured we’ll do everything in our power to target your
delivery date.

As soon as your order ships out, we’ll send over a shipping confirmation
email with tracking number(s) you can use to follow the progress of your package.

To clean your mattress, we suggest applying baking soda to the soiled area and letting it stand for about 15 minutes. Then, vacuum and repeat as needed.

It’s important that you also air the product out as much as possible.We do not recommend applying liquids to the product.

Applying liquids may stain the fabric and could potentially make the soiled area worse. Moisture or chemicals applied directly to the mattress can cause premature breakdown of the foam and damage the product.

In order to protect your mattress from stains and spills,we recommend using a mattress protector,this will also help with the overall health and lifespan of your mattress.